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Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews and recommendations.

How do we collect information?

When you conduct a transaction on our website or apply to join Prespect, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

What about third party apps?

When you interact with any third party apps such as Facebook, Instagram or Twitter, you are agreeing to their privacy policies. We have no control over these apps or the cookies they may place on your browser.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 
Prespect Data is stored in the UK and USA.

Google information is held securely on an ISO27001 and ISO9001 certified data hub accessed through a security vetted data transfer protocol.

Notion information is held securely conforming to SOC2 types 1 & 2 and the data hub is accessed through a security vetted data transfer protocol.

  1. Data Retention Period: Information is retained on our databases no longer than 3 years after the last support session or 3 years after the project has finished. 

  2. Mandatory Recording: The recording of some data is mandatory and is a condition of funding for the project. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

You can find which cookies and tracking tools are used by our site by setting your browser to incognito mode and clicking the secure icon in the address bar and clicking on Cookies. More information about cookies is available here.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

Conditions of Processing

Our legal basis for processing your information is:

• 6 (1) (e) It is necessary for the performance of a task which we carry out in the public interest as part of our official authority

• 9 (2) (j) It is necessary for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, with appropriate safeguards in place Your Statement of Understanding On the registration form that you have completed, you will have signed to allow us to hold and process information about you. You can rest assured that the information that you give us will remain confidential according to the Data Protection Act 1998 and 2018 GDPR. All information is treated in the strictest of confidence by Prespect. The information we record is stored on Wix, Notion and Google Business Suite and only authorised members of staff of the services that you use, have access to your client record via secure logins.


Please read the following carefully and then tick the consent box on the registration form. If you have any concerns please discuss them with a member of staff.

1. I understand that Prespect can hold electronic and paper records about me for the purpose of providing me with a service related to

i. Employment and employability support

ii. Volunteering opportunities

iii. Local courses

iv. Skills training

v. Specialist support

vi. Financial help

2. I understand that the information provided by me may only be shared with other service providers who can contribute to my employment, volunteering, training and education opportunities, with your explicit permission.


3. I understand that this information will primarily be used only for the purposes of providing a service to me but may also be used for monitoring and statistical purposes.


4. I understand that I have a right to restrict what information maybe shared and with whom.


5. I understand that I have a right to review all information and records about me subject to providing a satisfactory notice period to Prespect Hub CIC, as stated in the Data Protection Act 1998.


Subject Access Request

If you, as the client, require access to the data stored in relation to the support you are receiving, in the first instance you should contact Karsten Huttenhain:

All requests should be in writing and you should receive a response within one month.

If you have any complaints, feel that data is being held against your wishes or generally want some advice, please look at the Information Commissioners Website

The Information Commissioners Office are the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Safety and Security

Whenever personally identifiable information is used for internal processing within Prespect Ltd or Prespect Hub, this information is kept in encrypted vaults using the AES-256 algorithm before uploading to our cloud servers. In this way the information is protected behind strong encryption both on site, on our online storage and when in transit. Strong passwords are used  throughout and we utilise full disk encryption. As much as possible, we use open source apps that are independently assessed by cyber security professionals.

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